• Are you only based online or do you also have a physical outlet?

  • Do you have a Whatsapp helpline number?

  • What are your shop timings?

  • Where are you based?

  • Do you offer a customers loyalty program?

  • How can I become a member of your customer loyalty program?

  • How can I buy gift cards for my friends and relatives and then share it with them?

  • I am shopping for someone else but not sure what to give them. Can I buy them a gift card?

  • Can online orders be picked up rather than get delivered?

  • Do you offer free shipping? How much does it cost to ship to my country?

  • Do you ship to my country?

  • How can I track my order?

  • How long will my order take to arrive?

  • What is your returns and refund policy?

  • Will I have to pay import duties or customs tax?

  • Do you offer COD (Cash On Delivery) service?

  • Which payment methods do you offer?

  • Can we request books which are not advertised on your bookstore website?

  • Do you import books from abroad?

  • Do you sell genuine books or counterfeit (pirated) books?

  • I am a social media blogger/influencer. Can I review your books?

  • In which languages, do you sell books?

  • What types of products do you sell?

  • Where can I find the latest titles available at your bookstore

  • I am a librarian in a school/college/university. Do you offer trade terms and discounts?

  • I am a shop owner or online reseller. Do you offer trade terms and discounts?

  • I run a madrasah / Islamic Education institute. Do you offer trade terms and discounts?